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Order Information

Shipping 

Please allow 7-10 business days for shipping.

Return Policy

Full refunds and exchanges are allowed within 30 days of purchase.  To be eligible, your item must be unused, in the same condition that it was received, and with original tags. If returning an item, the returned item will be inspected before a refund is processed. 

If the return is approved, a credit will automatically be applied to your credit card or original method of payment.  If you need any assistance or information regarding a return/exchange, please contact us at info@mspdesigngroup.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

If we mistakenly send you the wrong product we will exchange the item at no cost to you.

If you need to exchange it for the same item, please send us an email at websupport@mspgroupdesigns.com and send your item to:

TDi Fulfillment
3490 E. Virginia Beach Blvd.
Norfolk,Virginia 23502

Shipping

To return your product, you should mail your product to:

TDi Fulfillment
3490 E. Virginia Beach Blvd.
Norfolk,Virginia 23502

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.